What to do if you lost your bank card

For every modern person, the loss of a card is stressful and a number of risks. But if you act promptly, the situation can be resolved in just a few hours. To do this, it is necessary to follow very simple tips.

What to do first

Below we will tell you what to do if you have lost your card. First of all, you need to make sure that the card is really lost or stolen. If there are no doubts, you need to contact the service center using the phone number indicated in the client’s cabinet. To avoid uncontrolled charges by fraudsters, you should ask the manager to block your account.

You need to confirm that you have lost your bank card, you will also need proof of identity. After all, these cards are the most secure for customers. After that the card will be blocked.

You will then need to apply for recovery if your card is lost or stolen. The recovery process takes minimal time, so you will not lose time and you will save all your money.

How to repair the card

WestStein prepaid card can also be recovered via email. You will find the address to which you need to send the email in your personal client cabinet.

In the application, it is obligatory to specify the full number of the card which has been lost. Also, do not forget to provide your name and surname. To speed up the recovery process, describe the situation and specify the time when you lost your time. You don’t have to be as specific as possible, just outline the approximate time frame.

You will be contacted by our support staff as soon as possible in order to clarify all the details and carry out the necessary operations for recovery. But keep in mind that there are clearly defined working days and times.

And so you don’t have to worry about your card being stolen or lost, you need a virtual card. In this case, you can make financial transactions using your smartphone and control the processes through your personal account. Also, a virtual debit card is an opportunity to rationalize expenses, avoid overspending. In addition, you can open an online WestStein account for your relatives, including children after the age of 14. You can also block suspicious payments. This way you can be completely sure that your funds are completely safe.

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