Highly respected AI developer Neal Meinke to launch new Whitepaper
Tucson, United States - May 18, 2021 /PressCable/ —
Neal Meinke is best known for working with Fortune 100 companies, developing conversational chatbots to empower their customer-care self-service aims. But now, the focus is all on him as he plans to write and release a Whitepaper.
The Tucson, Arizona-based conversational AI consultant says he will release his Whitepaper within the next 12 months but has kept the contents well-concealed.
Meinke has been blazing a trail with the creation of new customer-service Intelligent Virtual Assistant (IVA) concepts. He has helped businesses – and been a part of Fortune 50 innovation teams – plan, design, configure, deploy and maintain these highly complex voice user interfaces (VUI).
“My specialty is knowing the recipe for success,” reflected Meinke. “Configuring and teaching artificially intelligent voice systems how to speak with customers is the new frontier in front-facing customer-service technology.”
Creating conversational chatbots is a great way to extend the capabilities of a customer service department. Conversational bots offer an opportunity to simplify the consumer’s experience by empowering their self-service capabilities.
Great chatbots are developed with a structured network of API-connected applications enabling a company to communicate consistently and dynamically over diverse digital properties. Chatbots can be deployed over voice-enabled technology devices, so expanding a company’s reach.
Meinke detailed he had helped Fortune 100 companies realize dramatic cost savings from IVAs into their existing phone system. Phasing in an IVA system while retiring the old Interactive Voice Response system can improve a company’s customer call containment rate by 20% to 70%, he said.
“Call centers that field millions of customer calls see large volumes drop off due to improved customer care self-service. Research shows customers prefer self-service over having to call in a wait in a call center queue. Empowering customers improve satisfaction and lower the overall cost-per-call,” he added.
But it is his new Whitepaper that will be his greatest personal challenge yet, and he has revealed he is looking forward to it. He commented: “I am thrilled to be finally putting my thoughts into action and seeing how the journey unfolds.”
MORE ABOUT NEAL MEINKE
Meinke specializes in designing and developing conversational AI programs that enable customer care through self-service. His experience is a complimentary mix of UX design, data science, development, and project management in segments that include conversational AI, digital web properties, and UX process redesign. You can go to http://nealmeinke.com/ to know more about Neal.
His 25-year professional career working with consumer experiences (CX) has contributed to shaping and perfecting his strategies used today.
He now has a proven formula for retiring phone IVR systems and replacing them with Intelligent Agent Voice Systems. AI-powered voice bots are empowering customers to self-serve 24/7 while lowering misdirects and overall CSR transfer volume.
Contact Info:
Name: Neal Meinke
Email: Send Email
Organization: Next Gen Conversational IVR System Design & Deployment
Address: 3861 W. Wild Horse Place, Tucson, Arizona 85741, United States
Website: http://nealmeinke.com/
Source: PressCable
Release ID: 89015710
