CAMBRIDGE, Ontario - Castio Cleaning Services has been selected by ThreeBestRated as one of the three best house cleaning services in Cambridge, ON, for three consecutive years, from 2024 through 2026. ThreeBestRated lists only three businesses per category in each city, making Castio one of the three house cleaning services selected in Cambridge.
ThreeBestRated employs a comprehensive 50-point inspection process to evaluate businesses across multiple criteria, including customer reviews, reputation, history, complaints, ratings, satisfaction, trust, cost, and general excellence. According to ThreeBestRated, businesses must consistently maintain quality standards across its evaluation criteria. The platform also states on its website that its team researches and verifies the businesses it lists and that businesses cannot pay to be listed.
Castio's current ThreeBestRated listing shows an overall TBR Inspection Score of 4.9 out of 5. The listing also includes the company's verified answers to the platform's standard questions for house cleaning services. In those answers, Castio explains that its teams work room by room, top to bottom, follow a written checklist, and save each client's instructions to their file so the same instructions are followed on every visit.
The cleaning service company holds a 5-star average rating on Google from more than 80 reviews, as shown on its Google Business Profile at the time of this announcement. The Cambridge-based business provides residential and commercial cleaning services in Cambridge, Kitchener, Waterloo, Guelph, and surrounding areas, ranging from routine cleaning to move-in, move-out, and post-construction cleaning.
"Receiving this recognition three years running reflects the consistency our team brings to every client interaction," said Nathali Garcia, owner of Castio Cleaning Services. "Our systematic approach to training and quality control ensures clients receive the same high standard of service whether it's their first cleaning or their fiftieth. The team spent years refining those methods, and that work continues."
According to the company, its cleaning staff are background-checked, insured, and bonded, and are trained in the company's own cleaning methods and customer service procedures. This systematic training approach addresses both technical cleaning procedures and communication standards that contribute to customer satisfaction scores. Cleaning personnel bring company-supplied cleaning products, equipment, and supplies to residential and commercial assignments, ensuring consistency across all service locations.
Castio Cleaning Services offers flexible scheduling options including monthly, bi-weekly, and weekly cleanings for residential clients, with daily cleaning available for commercial properties across diverse business sectors including professional offices, healthcare facilities, educational institutions, and retail environments. The company provides a mobile app that lets clients manage appointments, communicate directly with cleaning staff, view cleaner information (including names and photos), and access service history and billing information. This technological integration supports the transparency and communication standards that contribute to sustained customer satisfaction ratings.
"The ThreeBestRated methodology looks beyond just positive reviews to examine the complete customer experience from initial contact through service delivery and follow-up," said Garcia. "We see this recognition as encouragement to keep investing in staff training and quality checks," Garcia added. “Prompt, clear communication with clients will remain a priority for our team."
The business also serves clients just outside its current service area, where a travel fee may apply. The company provides free online estimates through its website and backs its services with a satisfaction guarantee that offers re-cleaning within a specified timeframe if clients are not satisfied with the initial service.
Castio Cleaning Services is a family-owned and women-owned professional cleaning company that currently serves residential and commercial clients in the Cambridge, Kitchener, Waterloo, and Guelph areas of Ontario, with plans to expand its services across Canada. Founded with a mission to support the comfort and well-being of all clients, including seniors and veterans, the company specialises in general cleaning, deep cleaning, condo and apartment cleaning, move-in and move-out services, post-construction cleaning, spring cleaning, and office cleaning using systematic quality protocols. The company says all cleaning staff are background-checked, insured, and bonded, and services are backed by a satisfaction guarantee that provides a re-clean if a client is not satisfied. Clients use the company's mobile app to manage appointments and communicate.
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For more information about Castio Cleaning Services, contact the company here:
Castio Cleaning Services
Nathali Garcia
(226) 400-7376
castio@castiocleaning.com
6-425 Hespeler Road MailBox 710 Cambridge, ON N1R 8J6
