Select units of Oribe Serene Scalp Densifying Shampoo (8.5 oz and 33.8 oz) affected

Kao USA Inc. (“Kao USA”) today issued a voluntary recall of select lots of its Oribe Serene Scalp Densifying Shampoo (8.5 oz and 33.8 oz) in the U.S. and Canada due to the detection of Pluralibacter gergoviae bacteria.

Though Pluralibacter gergoviae bacteria pose little medical risk to healthy people, those with certain health issues such as weakened immune systems may be more susceptible to infection by the bacteria. Regardless of health status, Kao USA is urging anyone who has affected products as specified below to discontinue use.

The recall is limited to specific lots of the Oribe Serene Scalp Densifying Shampoo in 8.5 oz and 33.8 oz sizes. Further investigation to confirm the scope of the issue is still ongoing.

Identifying the Affected Products:

• Oribe Serene Scalp Densifying Shampoo (in 8.5 oz and 33.8 oz sizes), manufactured between February 21, 2026 and February 26, 2026, could be impacted.
• The affected lot codes for the 8.5 oz size (UPC 840035231242) can be found on the bottom of the bottle printed in black and begin with the prefix “YR”:
  • YR010556
• The affected lot codes for the 33.8 oz size (UPC 840035231273) can be found on the bottom of the bottle printed in black and begin with the prefix “YR”:
  • YR010566
  • YR010576

To report any adverse events experienced with the use of this product, arrange for a replacement or for any questions, please contact the Kao Professional Hair Technical Hotline at 800-333-2442 or email oribecomplaints@kao.com.

We are working with the FDA to voluntarily recall the affected lots of the product in question from our warehouses. We are also asking retail and salon partners to remove affected lots from use and/or sale and return them to us for safe disposal.

At Kao USA, the safety of our products and consumers is our highest priority. We are working with our partners to review manufacturing practices to help prevent similar issues in the future.

Kao USA Inc. manufactures premium beauty care brands that are sold around the world. Founded in 1882, Kao USA Inc. is a wholly owned subsidiary of Kao Corporation.

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