New drag-and-drop automation engine designed to streamline service delivery, customer support, and network workflows

gaiia, an AI-driven OSS/BSS growth platform provider for internet service providers (ISPs), today announced the launch of its new Workflow Builder, a powerful automation engine designed to help providers automate essential operational processes and scale more efficiently as they grow.

The Workflow Builder reflects gaiia’s commitment to empowering providers with greater operational autonomy, giving teams the tools they need to build powerful automations across their technology ecosystem. The gaiia Workflow Builder enables ISPs to create, manage, and optimize workflows that automate processes such as service provisioning, customer support, and network management using an intuitive, visual drag-and-drop interface. Workflows are built from a series of automated tasks that work together to complete complex business processes.

With a built-in visualization layer, teams can view their entire workflow graph and configuration in one place, making it easier to understand workflow structure, track task dependencies, and make informed decisions about adjustments or optimizations.

“ISPs shouldn’t need developers or disconnected third-party tools to automate their most critical workflows,” said Veronica Kolstad, Product Manager of Workflows at gaiia. “Our Workflow Builder gives providers complete control by enabling teams across the organization to design, modify, and manage workflows without requiring technical expertise.”

Recognizing that ISPs rely on multiple vendors to operate their networks, gaiia designed Workflow Builder to support automation beyond internal actions. The platform supports API calls and webhooks to external systems and already supports integrations with partners such as Calix, Vetro, Ubiquity, NetBox, Preseem, and others, with additional integrations planned.

For more information on the Workflow Builder, visit here.

About gaiia

Gaiia is a modern OSS/BSS platform designed to replace legacy, gated systems with a flexible, AI-driven system of action. The platform supports billing, CRM, operations, and automation in a single solution, enabling CSPs to streamline workflows, improve customer experiences, and scale efficiently.

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