New Workato Action Board expands on Workato GO, enabling enterprises to track KPIs of AI Agents, take action, and drive outcomes

Workato®, the leader in agentic orchestration, announced Action Board at the company’s World of Workato (WOW) 2025 conference. Action Board is a new capability in Workato GO where employees can engage with AI Agents, or Genies, track their key performance indicators in real-time, view open action items, dive into the processes the AI Agents are executing, and take action.

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Workato Action Board

Workato Action Board makes it easy to operationalize AI agents with confidence and control. While many companies experiment with AI at the edges of their business, few have the tools to manage agents at the operational core—where real business impact is made. Workato Action Board expands on Workato GO, the company’s AI-powered super app, by giving functional teams, like IT, marketing, sales, customer service, finance, and HR, the ability to define KPIs for each Genie, engage with Genies to drill down into the results in real-time, take action, and more. It further surfaces all the activity from Genies that requires the employee to act on, like approvals.

“With Action Board, we’re giving enterprise teams the visibility and control to treat AI agents like employees and not experiments,” said Bhaskar Roy, Chief of AI Products & Solutions Officer at Workato. “Unlike dashboards, Action Board not only provides a real-time view of how your Genies are tracking, understanding where things are stuck, but also enables you to engage with the Genies conversationally to act on them to drive outcomes.”

Every Genie appears as its widget with a defined role and job description, enabling tailored views by department, use case, or individual role. Teams can engage with agents, check on work in progress, and provide feedback—just as they would with any member of their team. It also comes with robust governance capabilities, such that only the right people see the right data they need to act on.

It reflects how the most successful agent deployments happen—built by fusion teams where IT and business work together from the start. It enables leaders to:

• Prove impact fast by defining and tracking KPIs for each Genie.

• Engage with Genies to take action and drive outcomes.

• Keep teams aligned with customizable, role-based, actionable dashboards.

• Drive adoption and efficiency by monitoring output across departments.

• Protect sensitive data with role-based access controls.

Launching as part of the WOW 2025 “Re(AI)lize Tomorrow,” Action Board is one of several innovations showing how Workato is transforming enterprise AI from concept to production reality. It will be available in previews for eligible customers, with a global rollout planned in the coming quarters.

Learn more at workato.com/go to see Action Board in work.

About Workato

Workato transforms technology complexity into business opportunity. As the leading agentic orchestration company, Workato empowers enterprises to connect and unify data, processes, applications, and experiences. Its AI-driven platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by more than 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Source: Workato

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