Guild Mortgage, a nationally recognized retail mortgage lender, ended the year with a record 392,000+ customers in its servicing portfolio, representing $100 billion in unpaid principal balance.

In line with the company’s commitment to customer service at all parts of the borrower lifecycle, the Guild Servicing Team maintains strong ties with its 392,000+ homeowners long past closing. Customers receive communications on potential refinancing opportunities, alerts about when they can utilize their home equity and more, plus on-demand customer support for all inquiries that arise.

Because Guild services most of its own loans, customers enjoy faster and higher quality support. It also ensures that clients stay connected with the loan specialist who originated their loans, fostering mutually beneficial long-term relationships. Often, these result in quality referrals among friends and family, sometimes spanning generations.

The $100 billion unpaid principal balance in Guild’s servicing portfolio is an important figure for investors, servicers and lenders, demonstrating success in the company portfolio’s performance and value.

“Reaching the $100 billion milestone is a tremendous accomplishment, not just because of the number itself, but because of what it represents,” said Russ Fowlie, Executive Vice President, Loan Servicing. “I’m proud of how far we’ve come, from improving our operations to strengthening relationships with Fannie, Freddie, and other investors. More importantly, it speaks to the dedication of our people. Our servicing teams take care of customers for years, ensuring they’re ready when their next financing need arises—whether that’s a refi, a move or a new family home.”

Because Guild manages its own servicing portfolio, the company’s balanced business model of production and retained servicing offers steadiness that benefits customers and loan officers alike. This helps act as a stable buffer against economic shifts.

“Servicing has carried Guild through every market cycle,” added Fowlie. “It’s the heart of our business and a key part of our next stage of growth. I’m incredibly proud to lead this team, honored by the collaboration across our company, and grateful every day for the privilege of doing this work together.”

About Guild Mortgage

Guild Mortgage Co. is a nationally recognized retail mortgage lender with branches across 49 states and the District of Columbia. Since 1960, Guild has delivered the promise of home to neighborhoods nationwide through a team of local loan officers with expertise in Conventional and government loans, down payment assistance programs, home equity loans and many more products. Guild elevates the customer service experience with its mobile app, borrower portal, mortgage calculators and real-time loan updates. With a robust in-house loan servicing team, Guild helps borrowers explore and understand rates and payment options or access their home equity. To learn more, visit GuildMortgage.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251217069418/en/