LiveVox Named An Innovation Leader In Frost Radar™ For The North American Enterprise Cloud Contact Center Market

Frost & Sullivan recognizes LiveVox for its single pane of glass view for agents, competitive total cost of ownership (TCO), and robust security and reliability

LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, today announced it has been named to Frost & Sullivan’s 2022 Frost Radar™ for The North American Enterprise Cloud Contact Center Market. LiveVox was recognized as an innovation leader for its competitive total cost of ownership (TCO), simplified ease of use and management, and robust security and reliability.

For the Frost Radar™, Frost & Sullivan evaluated full contact center suite providers in the enterprise and large enterprise market with core competencies in key trend areas – including workforce optimization (WFO), workforce engagement management (WEM), and artificial intelligence (AI). Companies plotted on the Frost Radar™ are identified as leaders in growth, innovation, or both, and are seen as instrumental in advancing the industry into the future. Frost & Sullivan highlighted LiveVox’s single pane of glass agent view – with integrated knowledge management and ticketing, pre-built campaign management and risk mitigation, customer relationship management (CRM), WEM, and unified channels – as a strong offering for contact centers that want to create a unified and informed experience for their agents.

"We identified LiveVox as a top innovator in North America based on their growth in the highly competitive enterprise market and their ability to provide holistic solutions for contact center leaders,” observed Nancy Jamison, Senior Industry Director, ICT at Frost & Sullivan. "LiveVox’s purpose-built contact center CRM and SpeechIQ® with quality management provide contact center agents with a complete and informed view of all pertinent data, with integrated training. It showcases the company’s ability to bundle complementary features to create broader, easy- to-use capabilities for the industry."

“We’re honored to be named as a top innovator in the cloud contact center market by Frost & Sullivan,” said John DiLullo, CEO, LiveVox. “Digital transformation and a more dispersed workforce have made it more important than ever to not only deliver solutions that improve the agent and customer experience, but that also maximize productivity and ROI. LiveVox is proud to be recognized for this.”

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the LiveVox as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute LiveVox’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to LiveVox, which may cause the LiveVox’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 2, 2023. Although forward-looking statements have been made in good faith and are based on assumptions that the LiveVox believes to be reasonable, there is no assurance that the expected results will be achieved. LiveVox’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and LiveVox does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

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