After-hours service helps medical practices improve patient care and prevent unnecessary ER visits.
JACKSONVILLE, FL / ACCESS Newswire / November 18, 2025 / Modern medical practices are increasingly expected to provide continuous access to care, even outside of traditional office hours. To meet this demand, TriageLogic is highlighting the importance of its Nurse Triage On Call program, which is available 24/7 and designed to give patients timely, clinically sound guidance whenever they have concerns or questions about their health.
A triage nurse responds to a patient's after-hours concern.
After-hours nurse triage connects patients with licensed registered nurses who are trained to evaluate symptoms using evidence-based Schmitt-Thompson protocols. This service has been shown to reduce unnecessary emergency room visits, improve patient satisfaction, and lower provider liability.
"Nurse Triage On Call acts as a seamless extension of a practice's care team," said TriageLogic's leadership. "Our nurses ensure that every patient feels heard and receives safe, appropriate advice based on clinically validated protocols."
How After-Hours Telephone Triage Works
After a patient completes the normal intake process at a practice, a triage nurse receives their request and calls them back. The nurse proceeds to evaluate the patient's symptoms, identify any urgent concerns, and recommend the most appropriate level of care. All interactions are documented in real time using TriageLogic's proprietary software, myTriageChecklist®, and shared with a practice's in-house team through EHR-compatible files that preserve continuity of care.
Practices can customize escalation rules, define when on-call providers should be contacted, and receive monthly reporting on call outcomes and trends.
Benefits to Medical Practices
Patients receive prompt callbacks from nurses.
Physicians receive fewer late-night interruptions.
Calls are handled and documented using standardized clinical protocols.
Appropriate triage helps prevent avoidable ER and urgent care visits.
EHR-integrated documentation ensures smooth follow-ups.
A Partner in Clinical Call Support
TriageLogic has supported hospitals, physician groups, and call centers nationwide for nearly two decades, offering trusted nurse triage solutions that prioritize patient well-being and operational efficiency.
Healthcare organizations interested in implementing after-hours nurse triage can schedule a consultation to tailor coverage options and launch services in as little as 30 days.
Contact Information
Kristina Barry
Product Specialist
kristina.barry@triagelogic.com
800-723-4290
SOURCE: TriageLogic
View the original press release on ACCESS Newswire
