SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of March, 2004
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR FEBRUARY 2004
Ryanair, Europe's No.1 low fares airline, today (8th March 04) released its
customer service statistics for February 2004. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No.1 for Customer Service.
- 92% of all Ryanair's 14 363 flights during the month of February arrived
on time.
- CAA data for 2003 shows that 70% of flights in the UK arrived on time. In
the US, the Department of Transport announced an overall US average
punctuality of 82% for 2003. Ryanair, with an average punctuality of 91%
has set the standard as the No.1 on-time low fares airline, beating both
the Major European Airlines and the Major US airlines
- Complaints registered at less than 1 (0.45) complaint per 1 000
passengers.
- Mislaid baggage registered at less than 1 (0.63) bag per 1 000
passengers.
PASSENGER STATISTICS - FEBRUARY 04 2003 2004
On-time flights 88% 92%
Complaints per 1000 pax 0.62 0.45
Baggage complaints per 1000 pax 0.65 0.63
Complaints answered within 7 days 100% 100%
Ends.
For further information:
Paul Fitzsimmons Pauline McAlester
Ryanair Murray Consultants
Tel: + 353 1 812 1228 Tel: + 353 1 4980 300
Ryanair Monthly Statistics Compared with Association of European Airlines
The following comparisons are based on the Association of European Airlines
monthly performance statistics for our major competitors for the month of
January 2004 and also figures published on other airline websites.
Ryanair's No 1 on-time performance compared with other Major airlines in Europe
Airline Ranking %
Ryanair 1 92.0
Easyjet 2 81.5
Iberia 3 80.9
Air France 4 79.6
British Airways 5 79.2
SAS 6 78.1
Alitalia 7 75.6
Lufthansa 8 75.3
% Flights arriving within 15 minutes of scheduled time
Source: Ryanair monthly stats compared to Association of European Airlines:
Jan 2004
Verified by the CAA in arrears
Ryanair No. 1 major airline for fewest lost bags
Airline Ranking Baggage Missing
Per 1 000 Passengers
Ryanair 1 1.20
SAS 2 11.7
Iberia 3 12.0
Alitalia 4 16.6
Air France 5 20.8
British Airways 6 22.2
Lufthansa 7 23.5
Austrian 8 30.8
easyJet Refuse to Publish
Source: Ryanair monthly stats compared to Association of
European Airlines: Jan 2004
Ryanair No. 1 major airline for fewest cancellations
Airline Ranking % flights completed
Ryanair 1 98.4
Iberia 2 98.1
Alitalia 3 97.6
SAS 4 97.5
Lufthansa 5 97.3
British Airways 6 96.8
Austrian 7 94.7
Air France Refuse to Publish
easyJet
Source: Ryanair monthly stats compared to Association of
European Airlines: Jan 2004
Ryanair / EasyJet Punctuality Comparisons
On Times
Week Ending Ryanair Easyjet* Ryanair
Position
1. 04-Jan 90% 73% 1
2. 12-Jan 91% 80% 1
3. 19-Jan 95% 84% 1
4. 26-Jan 95% 89% 1
5. 01-Feb 85% 64% 1
6. 08-Feb 93% 81% 1
7. 15-Feb 95% 84% 1
8. 22-Feb 91% 84% 1
9. 29-Feb 89% 69% 1
*Source: www.ryanair.com and Easyjet website
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 09 March 2004
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director