SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of February 2004
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2004
Ryanair, Europe's No.1 low fares airline, today (11th Feb 04) released its
customer service statistics for January 2004. Ryanair is committed to publishing
customer service statistics each month and these confirm that Ryanair is also
No.1 for Customer Service.
-92% of all Ryanair's 14 283 flights during the month of January arrived
on time.
-Ryanair has set the standard as the No.1 on-time low fares airline,
beating Easyjet every week in 2004 and is the No.1 low fares airline for the
fewest cancellations.
-Complaints registered at less than 1 (0.76) complaint per 1 000
passengers.
-Mislaid baggage registered at 1.2 bags per 1 000 passengers.
PASSENGER STATISTICS - JANUARY 04 2003 2004
On-time flights 78% 92%
Complaints per 1000 pax 0.78 0.76
Baggage complaints per 1000 pax 1.18 1.20
Complaints answered within 7 days 100% 100%
Ends.
For further information: Paul Fitzsimmons Pauline McAlester
Ryanair Murray Consultants
Tel: + 353 1 812 1228 Tel: + 353 1 4980 300
Ryanair Monthly Statistics Compared with Association of European Airlines
The following comparisons are based on the Association of European Airlines
monthly performance statistics for our major competitors for the month of
Decenber 2003 and also figures published on other airline websites.
Ryanair's No 1 on-time performance compared with other Major airlines in Europe
Airline Ranking %
-------------- --------------- -------
Ryanair 1 85.0
SAS 2 83.5
Lufthansa 3 81.9
Air France 4 76.3
Easyjet 5 76.2
Alitalia 6 73.4
British Airways 7 73.3
% Flights arriving within 15 minutes of scheduled time
Source: Ryanair monthly stats compared to Association of European Airlines: Dec
2003
Ryanair weekly performance punctuality statistics-www.Ryanair.com
Verified by the CAA in arrears
Ryanair No. 1 major airline for fewest lost bags
Airline Ranking Baggage Lost Per 1 000 Passengers
----------- ----------- -----------------
Ryanair 1 0.5
SAS 2 10.9
Alitalia 3 17.4
Air France 4 18.0
Lufthansa 5 18.5
Austrian 6 21.9
British Airways 7 23.0
easyJet Refuse to Publish
Source: Ryanair monthly stats compared to Association of European Airlines: Dec
2003
Ryanair weekly published performance statisticss-www.Ryanair.com
Ryanair No. 1 major airline for fewest cancellations
Airline Ranking % flights completed
----------- ----------- -----------------
Ryanair 1 99.5
SAS 2 99.1
Lufthansa 3 99.0
British Airways 4 98.4
Air France 5 97.8
Alitalia 6 97.4
Austrian 7 96.4
easyJet Refuse to Publish
Source: Ryanair monthly stats compared to Association of European Airlines: Dec
2003
Ryanair weekly published performance statisticss-www.Ryanair.com
Ryanair / EasyJet Punctuality Comparisons
On Times
Week Ending Ryanair Easyjet* Ryanair
Position
04-Jan 90% 73% 1
12-Jan 91% 80% 1
19-Jan 95% 84% 1
26-Jan 95% 89% 1
*Source: www.ryanair.com and Easyjet website
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 11 February 2004
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director