Customer-first strategy from parent company, Exelon, delivers local relief, customer protections and long-term solutions to ease burden on families and small businesses

As families and small businesses across northern Illinois continue to face higher energy bills, ComEd today reinforced its commitment as parent company, Exelon, launches The Exelon Promise—a comprehensive, customer-first strategy focused on delivering immediate customer relief, strong protections amid growing demand, and long-term solutions to address the root causes driving higher costs.

ComEd is implementing this shared commitment on the ground, ensuring customers are supported during a period of elevated supply prices. Energy supply prices are increasing nationwide due to a convergence of historic growth in electricity demand, limited energy supply and market dynamics that are keeping prices at record highs. While ComEd does not control supply prices established in regional markets nor profit from their increase, the energy company is responding with practical measures to help limit the impact on families and small businesses.

“The Exelon Promise reflects a companywide commitment to tackling rising energy costs and protecting the customers we serve,” said Gil Quiniones, President and CEO of ComEd. “Across northern Illinois, we are focused on providing safe, reliable energy while doing everything we can to keep costs under control for the communities who count on us.”

“The families we serve are making difficult financial choices every single day,” said Anthony E. Simpkins, President and CEO of Neighborhood Housing Services (NHS) of Chicago. “Access to clear information, reliable assistance and trusted partners matters. ComEd has worked alongside us to connect residents to critical resources when they need them most. Together, we remain committed to strengthening stability and expanding opportunity in our communities," he added.

Delivering on Affordability Across Northern Illinois

Under The Exelon Promise, ComEd continues to advance programs and protections designed to help customers manage rising energy costs today, while pursuing lasting reforms that address long-term cost drivers.

• Customer support: To deliver immediate relief to customers, ComEd, with the help of Exelon, launched its $10 million Customer Relief Fund last summer. This one-time fund preceded the Jan. 1 launch of ComEd’s Low-Income Discount program and Delivery Time-of-Day pricing rate, both of which provide more long-term customer support. These programs join ComEd’s existing support efforts that include flexible payment options, energy efficiency programs, and connection to state and federal programs that help customers manage higher costs now. Additional customer support programs, including those for small- to medium-sized businesses, are being considered.
• Customer protections: Implementing the first set of new Transmission Security Agreements that provide strong guardrails to ensure large energy users, including data centers, pay for the infrastructure needed to support their growth, helping shield residential and small businesses from unfair cost impacts.

ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 company and one of the nation’s largest utility companies, serving almost 11 million customers through six fully regulated transmission and distribution utilities — Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state's population. For more information visit ComEd.com, and connect with the company on Facebook, Instagram, LinkedIn, X, and YouTube.

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